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Top Ten Technology Troubleshooting Tips

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Click on one of the icons below for additional technology resources . . .

SD72 Learning Hub Digital Resources

A collection of digital resources for ipads, online applications and digital wellness as well as the process to request these resources.


SD72 Learning Hub Educational Technology

A webpage that includes NUMEROUS instructional sheets organized into specific content areas.


Tech Untangled Blog

Blog posts with tech tips that are timely and relevant to current trends.  These are the posts sent out every Monday morning.


Instructional Technology Commons YouTube Channel

YouTube channel that contains a number of videos specifically created for SD72 users as well as helpful curated videos.  It is organized into playlists for easy search features.


App Request Procedure/ Online Resources

A website that outlines the SD72 process for requesting new apps for student use, the inclusion of consent process, and a list of SD72 approved apps with helpful 'best practice' use for various ages.

Below are some troubleshooting workflows that will help users solve many simple technology problems.  Please take some time to work through the relevant sheet before automatically emailing the helpdesk.  This will help in the possibility of resolving the problem without waiting for a technician AND provide the helpdesk with more information if you are not able to resolve the problem.

If you don't see a troubleshooting tip for a problem that you are experiencing, please email shannon.hagen@sd72.bc.ca so that one can be created.

Click on the image below to open a printable version.





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